Email Upgrade Project

Overview

Charlotte-Mecklenburg Schools is excited to announce the upgrade of our Microsoft Exchange environment to Exchange 2013. This began in the summer of 2015 and was completed in November 2015. This upgrade provides every employee with 50GBs of email storage.  That represents an increase in over 1000 times the original quota of 50MBs.

Email Upgrade Plan/Schedule (ALL PHASES COMPLETE)

  1. Phase 1 – migrate teachers during the summer of 2015. COMPLETE
  2. Phase 2 – migrate remaining school staff and learning communities first semester. COMPLETE
  3. Phase 3 – migrate remaining departments first semester. COMPLETE

Communication

June 16, 2015 – CMS Upgrades Email System

Training

Office 365 Email FAQs

OWA (Outlook Web Access) Quick Start Guide

Getting started in Outlook Web Access for Exchange

Getting started in Outlook Web App for Office 365

Setting up Email on iPhone

Change default Reply Setting

Troubleshooting
Please note that the fully qualified user name must be entered on mobile devices (firstname.lastname@cms.k12.nc.us). If your mobile device was configured with only the username, you may receive a “password incorrect” error. Make sure you enter your CMS username (followed by “@cms.k12.nc.us”).

Support

For additional support, please contact the CMS HelpDesk at 980-343-5736 option 3.